TGS Baltic had the highest score in overall performance in the Baltic countries combined and individually in Estonia and Lithuania and ranked No 1. In Latvia TGS Baltic had the second highest score in overall performance and ranked No 2. The survey was made by interviewing clients in each Baltic country about the performance of all top tier law firms plus a number of other law firms.
„We are grateful that our clients take the time to provide their feedback in this and other surveys. For us to be able to contribute effectively to our clients’ business, it is important that our services and approach are based on a good understanding of their needs,“ – said Ivars Grunte, chairman of the Pan-Baltic Board of TGS Baltic and Managing Partner of the Latvian office.
TNS SIFO Prospera carry out the most comprehensive client surveys for law firms in the Nordic and Baltic countries. These surveys have been made for the Nordic countries for many years and are considered as the most serious researches into client satisfaction regarding law firms. In March – April 2015 this survey was made for the first time in the Baltic countries. Participating in this annual survey are executives and corporate lawyers, CEOs, CFOs and transactional and business development managers at companies based in the Baltic States.
TGS Baltic ranked as the overall leader and number 1 on the majority of the client evaluation criteria. According to the respondents, TGS Baltic is particularly strong on the following performances: Quality across the Baltic region, Lawyer´s skills, being Business minded, Project staffing, Personal contacts, International competence, Competitive fees and Integrity & ethics. They say that TGS Baltic is strong on: Large projects, Advisory, Client understanding, being a Strategic speaking partner, Availability and Service and Project management
„We are very glad and honoured by the high score and appreciation that the clients have awarded us with. In particular we are pleased to note that we have scored high on the buying criterions which we consider to be the cornerstones of our law firm´s culture,“ – comments Magnus Pousette, TGS Baltic’s Baltic Managing Partner.
„These results are in line with our firm’s mission and vision. Our aim has always been to create value for our clients by helping them to succeed in their commercial ambitions rather than just advising them on purely legal matters. In our vision, we undertake to be No 1 in the market of legal services according to client satisfaction. It is obvious we have an even greater challenge – to justify the high expectations of our clients,“ – said Mrs. Eugenija Sutkienė, Managing Partner of TGS Baltic´s Lithuanian office.
It is not the only international acknowledgement of TGS Baltic recently. One of the most influential European law publications “The Lawyer” awarded the title “The law firm of the year: The Baltics 2015” to TGS Baltic. The Firm was also shortlisted for the “Best European Law Firm”, being the first Baltic law firm ever to receive such a shortlisting.